Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.As an Experience Design Senior Associate in Customer Acquisition Marketing Platform (CAMP) you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.Job responsibilitiesDesign and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practicesApply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfactionConduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-makingCollaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of usersOperate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offeringsAssist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinkingRequired qualifications, capabilities, and skills3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and servicesProven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channelsPrevious experience interpreting complex data and transforming it into actionable insights for informed decision-makingProficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiencesPreferred qualifications, capabilities, and skillsAdvocate for Accessibility Guidelines and Inclusive Design practicesComfortable with structuring and planning design work in cross-functional contextsAble to show how their understanding of technical constraints and opportunities informed design solutions; Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards
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