Customer Service Call Center Job at Carrier Enterprise, Houston, TX

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  • Carrier Enterprise
  • Houston, TX

Job Description

* Provide daily interaction with our customers in a friendly, courteous, efficient, and professional manner.

* Follow up promptly on all customer requests for information, quotes, alternative parts, and delivery dates.

* Proactively communicate with customers about any expected delays or issues with their order.

* Communicate with customers through various channels including but not limited to phone, email, and chat.

* Researching, navigating, and independently or collaboratively working with the right resource to locate answers to resolve customer complaints.

* Maintain knowledge of new and existing products and inventory by participating in training, reviewing catalogs, websites, and internal resources.

* Ability to process orders, forms, applications and recommend product accessories.

* Document record of customer interactions, transactions, comments, and complaints using provided digital tools.

* Communicating and coordinating with colleagues as necessary to ensure customer satisfaction.

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