Job Description

Job Description

Job Description

Job Summary

This role involves processing a variety of commercial driver license (CDL) applications of all credential types (Standard, Real & EDL). Specializes in handling CDL credentials with School Bus and Hazmat endorsements that include additional requirements. Accesses, analyzes, and adds criminal history results into the system of record. Processes all CDL issuance-related tasks, including updating customer records with TSA Hazmat results. Oversees two email boxes: one for School Bus Companies, and the other for internal CDL application issues.

Qualifications

Minimum Qualifications

• Typing/Keyboarding skills
• Ability to communicate with others and understand information; read, write and respond to customers in fluent English
• Ability to use customer skills on the phone, in person, and online to advise customers of licensing procedures, regulations and laws.
• Ability to pay close attention to detail.
• Data entry skills sufficient to enter data onto paper forms and computer entry screens; and experience with basic office equipment and internet 

Preferred Qualifications

• Working knowledge of Driver's License database
• Previous experience which demonstrates time management, multi-tasking, problem solving and organizational skills.
• Demonstrated experience with Microsoft Outlook, Word, Excel spreadsheets, and data entry.
• Experience with understanding moderately complex statutes and laws and communicating those in an understandable manner as an expert resource for outside agencies and individuals.
• Previous experience with high volume customer contact in person, via phone, and email.
• Ability to work cooperatively with individuals from diverse backgrounds and underserved communities

  Physical Requirements

Requires occasionally moving and transporting such articles as file boxes and heavy hand tools or heavier materials with help from others, and moving and transporting light objects frequently. Even though the weights being moved and transported may be a negligible amount, a job in this category may require positioning self to move to a significant degree or may involve maintaining a stationary position for extended periods.

Additional Requirements

This position requires successful completion of the following:

It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:

• Criminal history
• Reference check
• Fingerprinting check (MNJIS/CJIS)
• US citizenship check

Application Details

How to Apply  

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email  careers@state.mn.us. For additional information about the application process, go to 

Contact

If you have questions about this position, contact Dama Abuta at  dama.abuta@state.mn.us or 651-201-7387.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Dama Abuta at  dama.abuta@state.mn.us.

About Public Safety Dept  

The Minnesota Department of Public Safety (DPS) is a diverse, complex agency dedicated to serving communities across the state. DPS has 10 public facing and four support divisions with about 2,000 dedicated employees operating programs statewide that all have one goal: a safer Minnesota.

Working together to improve the state we love. 

What do Minnesota's State employees have in common? 

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits  

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:  

• Paid vacation and sick leave 
• 12 paid holidays each year 
• Low-cost medical, dental, vision, and prescription drug plans 
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children 
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care 
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. 

When you bring your career to the State of Minnesota, the work you do affects the quality of life of millions of Minnesotans. From those who shape policy, to those who keep us safe, preserve our environment, or take care of our most vulnerable populations, we take our responsibilities to the public seriously. We need diverse and talented individuals – like you – to serve our great state and build a better Minnesota.

Company Description

When you bring your career to the State of Minnesota, the work you do affects the quality of life of millions of Minnesotans. From those who shape policy, to those who keep us safe, preserve our environment, or take care of our most vulnerable populations, we take our responsibilities to the public seriously. We need diverse and talented individuals – like you – to serve our great state and build a better Minnesota.

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