Call Center Representative Job at Employee Relations Associates, Phoenix, AZ

cEUxTS9GMXNGZ0dUQkl2eTZMNWZiYVhHVlE9PQ==
  • Employee Relations Associates
  • Phoenix, AZ

Job Description

Job Title - Call Center Representative

Location - Phoenix, AZ, 85029 (Onsite Role)

Pay:

  • $18 /hr
  • Ability to increase to $20/hr within first 3-6 months

Schedule:

  • Training schedule: Mon - Fri, 1:00pm - 9:30pm
  • AFTER training:
  • EVENING and NIGHT shifts only
  • Must be okay working late nights or overnights + 1 weekend shift per week

*** EVENING & NIGHT SHIFTS ONLY *** MUST be okay working late/overnight ***

Embark on a fulfilling journey with us as a Customer Service Representative in our cutting-edge call center! We're on the lookout for individuals who thrive in a fast-paced environment, are passionate about delivering exceptional customer service, and enjoy tackling challenges head-on. Join our dynamic team and play a pivotal role in assisting customers with their credit card profiles, ensuring their experience is not just satisfactory but truly exceptional.

If you're ready to be part of a team that values excellence and customer satisfaction, your adventure starts here!

Position Overview:

As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound call center environment, you'll handle approximately 80-100 calls daily, addressing a range of credit card-related issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating complex scenarios to the 2nd tier level of support when needed.

Responsibilities:

  • Assist customers with credit card profiles and various card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers
  • Handle an average of 80-100 inbound calls per day
  • Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance.
  • Escalate complex scenarios to the 2nd tier level of support for resolution

In-depth training and regular support/coaching will be provided to help you succeed!

Qualifications:

  • 6+ months of call center customer service experience
  • Financial services/banking experience -a plus, not required
  • Strong communication and active listening skills
  • Basic Microsoft Office and email correspondence experience

Job Tags

Night shift, Weekend work,

Similar Jobs

University of Maryland Medical System

Patient Care Technician Job at University of Maryland Medical System

 ...From our National Cancer Institute-designated UM Marlene and Stewart Greenebaum Cancer Center to The University of Maryland's Children's Hospital, one of the largest pediatric centers in the state, we are dedicated to saving and transforming lives. Job Description... 

Reap Healthcare Agents

Pediatrician / Outpatient / Loan repay / Visa Sponsorship Job at Reap Healthcare Agents

 ...and growing Community Health group. Lets Discuss. Most details on the table for discussion Some FAQS / details below VISA Sponsorship options available Board Certified Pediatrician Adding and Replacing Joining several providers M-F 8 to 5 no... 

Lockheed Martin

F-22 Depot Partnering Item Analyst Associate Manager-level 4 Job at Lockheed Martin

 ...supports the management of F-22 spares being repaired at US Air Force Depots in a Performance-Based Logistics (PBL) environment. LM Aero is...  ...schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits. National... 

Baylor Scott & White Health

Staff - Registered Nurse (RN) - OR - Operating Room Job at Baylor Scott & White Health

 ...Baylor Scott & White Health is seeking a Registered Nurse (RN) OR - Operating Room for a nursing job in Denton, Texas. Job Description...  ...minimum About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities.... 

Private MD

Personal Driver Job at Private MD

 ...Job Description Job Description We are looking for a personal driver. You must possess a clean driver's license and be legal to work in the U.S. Hours may vary daily but you should be available 740AM to 710PM Monday through Friday. Salary is $19/hour for the first...